Frequently Asked Questions (FAQs)

NDIS Plan Management is a service that helps you manage the financial aspects of your NDIS funding. As your plan manager, we handle all your NDIS-related payments, invoices, and budgeting, allowing you to focus on achieving your goals.

Our services include:

• Processing and paying provider invoices within 2-3 days
• Tracking your NDIS budget
• Providing regular financial statements
• Handling all financial administration
• Offering expert financial guidance
• Supporting you with provider choices

Yes! With our plan management, you have complete freedom to choose any provider, whether they are NDIS registered or not. This gives you more flexibility and choice in your support services.

Switching is simple:

1. Contact us to express your interest
2. Request plan management in your next NDIS plan review
3. Nominate Support Wise Assistance as your preferred plan manager
4. We'll handle the transition process smoothly

No, you can request a plan review at any time to change your plan management arrangements. We can guide you through this process.

We process payments within 2-3 business days of receiving correctly submitted invoices, ensuring your providers are paid promptly.

We provide regular monthly statements and real-time access to your funding information. You can contact us anytime to check your budget status.

You can reach our dedicated support team through:

• Phone
• Email
• Online inquiry form We aim to respond to all inquiries within 24 hours.

We stand out because:

• Our team consists of qualified public accountants
• We provide personalised support
• We offer swift 2-3 day payment processing
• We're committed to transparent communication
• We focus on empowering participants to understand their budgets

Yes, we are fully registered and compliant with all NDIS requirements and regulations.

We maintain strict confidentiality and follow all privacy regulations. Your personal and financial information is secured using industry-standard protection measures.