Purpose
This Policy sets out how Quick Accounts Pty Ltd trading as Support Wise Assistance (ABN 17 651 729 930) (referred to as Support Wise Assistance, we, our, or us) collects, uses, and discloses the Personal Information (as defined in the Privacy Act 1988 (Cth)) of our clients and their key representatives (together, Clients, you, or your). It also explains how you can contact us or make a complaint about the Personal Information we hold about you.
Policy Statement
This Policy outlines how we collect, use, store, disclose, and otherwise handle Personal Information. We are committed to ensuring that the supports accessed by you through Support Wise Assistance promote, uphold, and respect your legal rights, including your rights to privacy and dignity.
We will:
-
Respect your privacy in all interactions and in the delivery of the supports you receive;
-
Ensure you understand what Personal Information we collect and why;
-
Manage your Personal Information responsibly to assist in the provision of your supports; and
-
Work with your authorised representatives (e.g., nominees, parents, or legal guardians) to make decisions in your best interest when necessary.
Policy Overview
By providing Personal Information to us, you consent to its collection, use, and disclosure in accordance with this Policy and any other relevant arrangements, such as our service terms. We may update this Policy periodically by publishing changes on our website. Please check our website regularly for the most current version.
This Policy should be read in conjunction with any other specific collection notices or consents provided to you.
Collection of Personal Information
Types of Information Collected We collect and handle Personal Information as part of providing plan management services, including:
-
Name, date of birth, and contact details (address, phone, email);
-
Communication preferences;
-
NDIS plan details, including participant NDIS numbers;
-
Consent forms and related documentation;
-
Information or documents uploaded to our platforms in relation to services and supports;
-
Details of services or products provided or enquired about;
-
Bank account details (if reimbursements are a payment option);
-
Audio recordings for quality purposes (with consent); and
-
Any other information required to perform our roles and responsibilities.
Sensitive Information In certain circumstances, we may collect sensitive information, such as health or disability details, goals and aspirations in your NDIS plan, or information about services provided. Sensitive information is collected directly from you or your authorised representatives when reasonably necessary for our functions or as permitted by law.
Methods of Collection We collect Personal Information directly from you or your authorised representatives when:
-
You sign up for our services;
-
You interact with us via telephone, email, post, in person, or through our platforms;
-
You give us permission to manage invoice processing for you;
-
We contact you as part of our roles and responsibilities; or
-
You provide consent for us to obtain information from third parties (e.g., NDIA, support providers).
Purpose of Collection and Use
We collect, use, and disclose Personal Information to:
-
Provide and manage plan management services;
-
Respond to enquiries;
-
Send notifications and updates;
-
Improve our services and platforms;
-
Ensure compliance with legal and industry obligations;
-
Verify your identity and maintain secure platforms; and
-
Perform analytics to enhance user experiences.
Failure to provide requested Personal Information may impact our ability to deliver services effectively.
Disclosure of Personal Information
We may disclose Personal Information to:
-
Related entities to fulfill service obligations;
-
Third-party contractors (e.g., IT providers, administrators) as required for business operations;
-
Entities located overseas for service delivery purposes.
We will seek your written consent before releasing Personal Information to external parties not covered by our standard processes.
Security of Personal Information
We store Personal Information electronically and use appropriate security measures to protect it from misuse, interference, or loss. We retain Personal Information only as long as required to provide services or comply with legal obligations.
Access and Correction of Personal Information
You have the right to view and update your Personal Information. Requests should be made in writing. We will respond within a reasonable timeframe. If we deny a request, we will provide written reasons and information about how to lodge a complaint.
Marketing
We may use your Personal Information to provide information about products or services we believe may interest you. You can opt out of marketing communications by contacting us at info@supportwiseassistance.com.au or calling 03 6164 9001.
Complaints
If you have concerns about how we manage your Personal Information, please contact us at info@supportwiseassistance.com.au or call 03 6164 9001. We will address your concerns promptly.
Contact Us
For any queries regarding this Policy, please contact us:
-
Phone: 03 6164 9001
